Blog
Your Website, Me, and Customer Engagement Makes Three
You have once chance to make a good first impression. Engage quickly with your prospective customers to build a lasting relationship.
4 Ways Service Advisors Help Your Website Keep Customers Happy
We’ve said it before, and we’ll say it again: customer engagement is number one when it comes to growing a company and improving brand awareness. There are many ways to create customer satisfaction, but why do all of that legwork when a virtual service advisor can do it for you?
Customers Want Self Service Technology
The American culture is one of independence and individualization. As such, it should come as no surprise that Self-Service Technology (SST) is taking first place as online customers’ preferred method of help. Overall, we’re busy. Work, school, family, and social life take up a lot of our time. Finding the
A Little Customer Empathy Goes a Long Way
What people buy is directly related to how they feel. Providing customers with sincere empathy is the fuel that drives them to conversion. Plus… we all need a little more empathy right now.
14 Keys to Consider When Adding a Chatbot to Improve Your Customer Service
Chatbots can increase customer satisfaction while saving companies money. But unless you’re mindful of some of the challenges they might present to your customers, you could be missing out on their benefits – and frustrating your users.
Intelligent Virtual Assistants Increase the ‘Care’ Side of Healthcare
Medical health apps have become an integral part of the American healthcare system. With the proliferation of high-end devices, and the need for remote care presented by the COVID-19 pandemic, mobile virtual assistants are helping increase the ‘care’ side of healthcare. A key goal for intelligent virtual assistants is to
