Humans are inherently emotional creatures, which means all customers are inherently emotional. Unless your customers are rocks. In which case, you don’t need to worry about meeting their emotional needs. But for the rest of us who are serving emotionally fueled human beings, let’s talk about customer empathy. Around the
Chatbots can increase customer satisfaction while saving companies money. But unless you’re mindful of some of the challenges they might present to your customers, you could be missing out on their benefits – and frustrating your users.
Medical health apps have become an integral part of the American healthcare system. With the proliferation of high-end devices, and the need for remote care presented by the COVID-19 pandemic, mobile virtual assistants are helping increase the ‘care’ side of healthcare. A key goal for intelligent virtual assistants is to
In the world of avatars, interactive virtual assistants, and robots, it’s vital to steer clear of the “uncanny valley.” Originally coined “Bukimi no Tani Genshō” by Japanese roboticist Masarhiro Moti, the uncanny valley is “the phenomenon whereby a computer-generated figure or humanoid robot bearing a near-identical resemblance to a human being
What makes one website more memorable and likeable than another? The websites that make a favorable impression seem to strike a certain balance between visual aesthetics and user functionality, while also making the viewer’s experience engaging. While there are a number of tactics to consider in enhancing your visitors’ experience,