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Curing Online Health Care Provider CX Ailments

Horror stories aren't limited to just streaming series and macabre writers. Customer experience nightmares can be brutal for a business. But the right CX solutions take the fear out of [...]

14 Keys to Consider When Adding a Chatbot to Improve Your Customer Service

Chatbots can increase customer satisfaction while saving companies money. But unless you're mindful of some of the challenges they might present to your customers, you could be missing out on [...]

Intelligent Virtual Assistants Increase the ‘Care’ Side of Healthcare

Medical health apps have become an integral part of the American healthcare system. With the proliferation of high-end devices, and the need for remote care presented by the COVID-19 pandemic, [...]

Journey to the Center of the Uncanny Valley

In the world of avatars, interactive virtual assistants, and robots, it’s vital to steer clear of the “uncanny valley.” Originally coined “Bukimi no Tani Genshō” by Japanese roboticist Masarhiro Moti, the [...]

7 Reasons a Digital Character Brings Value to Your Website

What makes one website more memorable and likeable than another? The websites that make a favorable impression seem to strike a certain balance between visual aesthetics and user functionality, while [...]