The American culture is one of independence and individualization. As such, it should come as no surprise that Self-Service Technology (SST) is taking first place as online customers’ preferred method of help. Overall, we’re busy. Work, school, family, and social life take up a lot of our time. Finding the right service, researching a new […]
Chatbots can increase customer satisfaction while saving companies money. But unless you’re mindful of some of the challenges they might present to your customers, you could be missing out on their benefits – and frustrating your users.