A Little Customer Empathy Goes a Long Way

Humans are inherently emotional creatures, which means all customers are inherently emotional. Unless your customers are rocks. In which case, you don’t need to worry about meeting their emotional needs. But for the rest of us who are serving emotionally fueled human beings, let’s talk about customer empathy. Around the ages of 5-7, there is […]

Intelligent Virtual Assistants Increase the ‘Care’ Side of Healthcare

Medical health apps have become an integral part of the American healthcare system. With the proliferation of high-end devices, and the need for remote care presented by the COVID-19 pandemic, mobile virtual assistants are helping increase the ‘care’ side of healthcare. A key goal for intelligent virtual assistants is to reduce the amount of time […]